We have been embracing AI advancements for several years, developing machine-learning solutions that help our clients make the most of the latest technologies. With the rapid development of large language models (LLMs), we’re now unlocking even more possibilities, whether by enhancing our clients’ current offerings or creating entirely new products.

The e-commerce industry has come a long way, yet there is still a surprising amount of manual work that leads to inconsistencies, errors, higher costs, poor product experience and lower customer satisfaction. That is exactly what we aim to change with our AI solutions.

Services

Intelligent Product Categorization

Our Intelligent Product Categorization service uses AI to classify products into the right categories and catalogs based on their attributes and descriptions. For example, if you add a new type of running shoe, our system can place it in the right category, identify similar or complementary products, and group it with commonly bought-together items. With advanced prompt engineering, enriched product data, and seamless PIM integration, this service simplifies categorization, making it easier for customers to find what they need and helping employees manage inventory. It’s a valuable solution for e-commerce businesses aiming to streamline operations, enhance the shopping experience, and reduce costs.

Automated Product Data Enrichment

Our Automated Product Data Enrichment service uses AI to pull out and add important details to product listings from descriptions and images. For instance, if a shirt listing is missing information, our system can identify its color, material, size, and brand, and even tag images with attributes like “cotton” or “blue.” This helps improve SEO, keeps product descriptions up-to-date, and fills in any missing data. With AI-enhanced context and smooth PIM integration, we make data validation easy and accurate. This service not only improves the product and customer experience but also saves time and reduces costs.

Image Quality Recognition

Our Image Quality Recognition service uses AI to ensure that product images meet quality standards and align with product descriptions. For example, if an image is blurry or lacks appeal, our system will flag it and provide suggestions to enhance its attractiveness to customers. Through advanced image recognition, enriched product data, and automated PIM integration, we deliver smooth and reliable quality control, including evaluating images based on quality scores. This service not only improves the product and customer experience but also simplifies workflows for employees, making it an ideal solution for e-commerce businesses looking to maintain high visual standards.

Sentiment Analysis on Reviews

Our Sentiment Analysis on Reviews service uses AI to scan product reviews, identifying strengths and weaknesses based on customer opinions. This analysis highlights commonly mentioned pros and cons, flags inappropriate content, and summarizes relevant information for easy review. With advanced prompt engineering, enriched client data, and seamless e-commerce integration, we provide a smooth workflow that helps e-commerce businesses track trends and make strategic decisions for improvement. This service enhances both customer and product experiences, supports employees in making data-driven decisions, and leads to cost savings.

Image Search

Our Image Search service enhances traditional e-commerce search capabilities by enabling searches based on visual input, not just text. Imagine a scenario where you’re repairing something (a car, a home, etc.) and need to replace a damaged part, but you don’t know where to start or can’t think of the right keywords for a standard search. With our solution, users can simply upload an image of the item they’re looking for, and the system will suggest matching products from the catalog. This approach simplifies the shopping experience, helps customers find what they need faster, and increases conversion rates for e-commerce businesses.

Customer Segmentation

Our AI assistant simplifies the process of creating customer segments by allowing users to define them through chatbot commands in plain language, rather than relying on complex filters. For instance, you can simply ask, “Create a segment of users who abandoned carts worth €100 last month.” This approach removes the need for pre-configured filters or additional programming to address new needs. Admin users can perform tasks without delving into data structures, making segmentation more accessible and efficient for a wide range of use cases.

AI-powered data export

Our AI-powered data export solution enables admin users to export desired data with specific criteria and filters using a chatbot, without needing to understand complex data structures or the workings of e-commerce systems. For example, a user can simply request, “Export last month’s orders with a value over €100.” This eliminates the need for pre-configured reports or additional programming to create new ones, offering a flexible and efficient way to access and utilize data on demand.

Security Checks

AI tools process vast amounts of data, and our team ensures compliance with European Union regulations. We’ll also implement essential safeguards to protect your customer data, especially if the AI language model is used for customer service. The NFQ team will support you not only during the development process but also once the AI tool is operational.

Safeguards Implementation

We develop AI solutions that operate securely on your chosen cloud platform (AWS, Azure, or GCP) and are specifically tailored to meet your business needs. Using RAG (Retrieval Augmented Generation) technology, we ensure that AI aligns with your company’s guidelines, maintaining consistent communication styles with both customers and employees. Importantly, any private company information used to enrich these models remains strictly within your organization’s cloud environment and is not shared for public use. We also implement safeguards to control what information the AI can access and from where preventing the generation of incorrect data and delivering more accurate responses to your clients and staff.

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